Knowledge sharing as a piece of software
I was recently doing some research on how different development organizations profile their knowledge management work on their public websites and trying to think how the UN might better profile its work in this area.
In a sense everything an organization puts on its website is knowledge whether it is publications, stories, policy positions, research, statistical data or even press releases. Some organizations don’t explicitly have a “knowledge” section on their website at all and don’t explain the work behind the scenes to generate knowledge and make it available, whilst others go to great lengths to stress all the different knowledge products they have produced. Still others focus both on knowledge products (research, evaluations, lessons learned, policy briefs etc.) and on the knowledge processes they manage (communities of practice, knowledge fairs, trainings, peer-assists etc.).
But I was surprised to see the approach of one very prominent development organization, well known for its work in the area of knowledge management (which shall remain nameless). It has one web page devoted to KM that is linked to prominently from across their public website, and that page features one thing. It is a description of their home-grown tool for workplace social networking/social business. If you want to access the knowledge, learn from others or contribute what you know, whatever you need it’s all there in the platform.
Bold or foolish?
(Here are some of my own views on whether or not platforms should be the main focus of KM – one of my first posts on this blog)